Cancellation/amendment by the Participant
Bookings cancelled within 48-hours of scheduled departure time are non-refundable. Bookings amended to another date and/or time within 48-hours of scheduled departure time are subject to a rescheduling fee of $59 per person. Participants that fail to present themselves 15 minutes before their tour departs (‘no show’) will forfeit 100% of their payment.
Bookings cancelled more than 48-hours before scheduled departure time are subject to a $45 cancellation charge per person and the balance shall be refunded. Subject to availability such bookings may be amended once free-of-charge. Any subsequent amendments or cancellations will be subject to the cancellation charges set out in these Terms.
Cancellation by Hike Bike Ako Waiheke Island
For the safety of our Participants, due to inclement weather or due to events beyond our control, Hike Bike Ako Waiheke Island may need to cancel a tour. Hike Bike Ako Waiheke Island will use all reasonable endeavours to contact the Participant in sufficient time to notify of the cancellation. It is therefore in the participant's best interest to provide an email address during the booking process, that is regularly checked. This is the email address that we will be sending any notices to. In the event that we cancel a tour the Participant will be offered either a full refund (of the NZD amount converted at the exchange rate of the day*) or a booking transfer to an alternative date and/or time. Hike Bike Ako Waiheke Island is not liable in any circumstances for any costs incurred by the Participant as a result of such a cancellation.
*As our business has no control over international exchange rates, any refunds provided will be the cost of the tour in New Zealand dollars. This amount will be exchanged to your currency using the exchange rate on the day of refund.